COMPLAINTS
Our Procedure
how we deal with complaints
Your feedback is important to us. We are committed to addressing any issues quickly. If you have any questions or need assistance, please contact us. We are here to help and appreciate the opportunity to make things right.
OUR GOALS
• Make it easy to report your complaint.
• Give your complaint the attention it deserves.
• Resolve your complaint promptly.
• Ensure you are satisfied with the resolution.
CONTACT US
Write to;
Nicola McGrath
Berkshire Hathaway London
55-57 Sloane Avenue
London SW3 3DH
Email;
complaints@bhhslondon.com
Our Procedure
If You Have a Complaint: We aim to resolve complaints quickly and to your satisfaction. If you have contacted directly to Nicola or Complaints@bhhslondon.com and remain unhappy, you can escalate your complaint to a higher level within BHHS London.
The Managing Director will review your complaint and respond within 15 working days. If more time is needed, you will be kept informed.
You can write to us at the address above, detailing your complaint and desired resolution to Martin Bikhit.
If We Cannot Reach an Agreement: As a member of The Property Ombudsman (TPO) Scheme, if we cannot resolve your complaint, our Chairman will issue a ‘final response’ letter outlining our position. If you are still dissatisfied, you can request an independent review from TPO.
Contact The Property Ombudsman:
Write to:
The Property Ombudsman Ltd
Milford House
43-55 Milford Street
Salisbury Wiltshire SP1 2BP
Email: admin@tpos.co.uk
Phone: 01722 333 306
Website: www.tpos.co.uk
Contact TPO within twelve months of our final response. TPO offers a free independent service, and we are bound by their decision. We are committed to resolving complaints fairly and promptly. Please reach out as soon as possible to help us find a satisfactory solution.